In order to make understanding our working methods as simple as possible, this page of the website features a number of commonly asked questions from a selection of our customers.

 

What payment methods do you accept?

We accept payment by cash, cheque, credit / debit card or bank transfer.

 

Will there be much mess when you have finished?

No, all of our engineers carry lots of dustsheets and a hoover so you will be left with no mess when we have finished.

 

What areas do you cover?

 

We cover Sheffield and the surrounding areas (Rotherham, Chesterfield, Peak District) and cover most postcodes that start with S.

 

What experience working with gas do your engineers have?

 

We have a wide variety of experience. Our most experienced engineer has 40 years experience and even our least experienced engineer has 11 years.

 

Do you offer any guarantee on your work?

 

On any repair or installation we offer a minimum of 12 month warranty, but this can be as much as 5 years.

 

Do you offer a 24 hour call out?

 

Being a local company we don't have an engineer on call every night but we will always answer the phone and assist in out of hours situations.

 

I never remember when my boiler service is due, can you remind me?

 

We do have the facility to diaries customer boiler service records and send a reminder letter just before the service is due.

 

What time slots do you offer?

 

We understand that people work and don't want to wait around all day, so we offer either morning or afternoon calls. Wherever possible we will try and work around your commitments and, as with every job we go to, we will ring you before we set off.